Cables to AI,
the long way up.

He joined to fix the infrastructure and went on to rebuild the IT function, turning a reactive break-fix team into an engineering team. He reports to the CEO on technology strategy and investment and sits in HOD meetings. Facilities, building services and office administration also sit with him.

• ▸Built and runs the customer-service AI agent, which answers 99% of chats first: 1.3 million conversations in the last year at eighty-six percent satisfaction on rated chats, with more than a quarter resolved without a human. He built the custom tooling, conversation flows, integrations and live monitoring, and trained two generations of it with his team.
• ▸More than two hundred infrastructure, security, internal-tooling, automation, and facilities projects delivered since November 2023, planned and led by him. The delivered register includes a company-wide Windows 11 migration, automated onboarding, offboarding, and role-change, a firewall rebuild with modern VPN and single sign-on, a virtualisation migration, an endpoint-protection migration, image and file-level backup automation, data-loss prevention, RMM and monitoring platforms, a self-built automated asset register, an internal intranet, email authentication hygiene, imaging, detailed SOPs, and server-room power redundancy.
• ▸Overhauled the cybersecurity stack end to end and brought it into ISO 27001:2022 alignment, confirmed across multiple external audits. Compliance monitoring is now being automated.
• ▸Built the IT team: hired and trained the engineers, put process in place, and planned and guided the projects they now lead themselves.
• ▸Executed a critical firewall upgrade in a tight overnight maintenance window with zero issues.

Imbertech builds businesses their own AI operating system, set up around how they already work: their model, their hardware or Imbertech's. It reads email, WhatsApp, accounting and files, works through the night, and hands a person only the decisions that need one. He started it in 2022 as a one-person consultancy. It now has two directors and a small team, with one point of contact per client.

• ▸Your own AI operating system: integrations, skills and the server it runs on, designed, built and run for the client, on the model they choose.
• ▸Open-source migration, so clients own software their AI can change: three hundred-plus proprietary tools mapped to open-source replacements. The public savings calculator at imbertech.co.za lets anyone drop in their own stack and see the exit number, across 300+ apps and 30+ currencies.
• ▸AI automation builds: custom agents, workflow automation, and integration architecture for clients across logistics, advertising, and telecoms.
• ▸Cybersecurity: AI that reads the client's security tools day and night, plus penetration tests and audits by people, with reports written for executives.
• ▸POPIA and ISO 27001 compliance evidence, gathered and checked by AI.
• ▸Device forensics for legal proceedings, with a specialisation in iOS forensics. Chain of custody, data recovery, expert analysis.
• ▸vCIO services: executive-level technology strategy without a full-time hire.
• ▸Product line: a private GitHub organisation of twelve repositories, an IT-support suite across backend, client, admin, engineer, and iOS, the Imbertech web systems, and a real-time tracking platform used across healthcare, security and radio tracking. TypeScript and React across the front ends, React Native on mobile, NestJS and Prisma over PostgreSQL behind them.

His first role owning the full IT stack and the budget. He ran 24/7 IT where downtime meant breached client SLAs, and oversaw a team of IT professionals.

• ▸Rebuilt the entire server room over a single weekend: new servers, a full virtualisation cutover, and a complete migration of the legacy infrastructure.
• ▸Implemented and maintained the container, virtualisation, and clustered-storage platforms that ran the estate.
• ▸Deployed network monitoring and cut incidents by fifteen percent.
• ▸Managed the full stack end to end: firewalls, switching, wireless, cloud, telephony, databases, web hosting, and security monitoring.
• ▸Ran company-wide training on AI literacy and phishing awareness, keeping a room of non-technical staff engaged with a bag-of-chocolates reward for correct answers.

Full MSP work plus fibre rollouts, every tier from L1 to L3, remote and on-site, with after-hours standby. He drove stock around in the morning, installed switches and servers in the afternoon, and terminated cables on weekends. This ran through the Covid lockdowns, where he was placed on the essential-services list so he could keep clients running.

• ▸Sole dedicated resource on a total ransomware compromise. Recovered ninety-eight percent of the data when servers, backups, and snapshots were all encrypted. The company stayed open instead of folding.
• ▸Ran fibre ONT installations across multiple residential developments.
• ▸Built and supported infrastructure for thirty-plus clients across legal, finance, manufacturing, automotive, and education.
• ▸Implemented centralised RMM and reporting for continuous monitoring ahead of failures. Worked across cloud and endpoint-protection platforms.
• ▸Supported large managed client bases across the region.
• ▸Conceived and led IoTManiacs here, an IoT sensor, dashboard, and monitoring venture that grew out of the MSP. It was his idea.

Internal support plus client work across a broad client base managed simultaneously, every tier from L1 to L3.

• ▸Led a corporate email migration to the cloud that improved communication and reduced operational cost.
• ▸Did tender-document work and sat in SITA tender meetings.
• ▸Ran regular security audits, identifying and remediating vulnerabilities.
• ▸Installed hundreds of brackets and screens at a corporate client's offices over a weekend, with a crew he recruited on his own initiative, on Ubuntu's account.

His first role owning whole client relationships end to end, from the first call to the sign-off. Schools, HVAC companies, manufacturing, and anything that could plug in. He did the servers, the networking, the cabling, and the access-point installs himself.

• ▸Designed and managed client networks across enterprise firewall, switching, wireless, and security platforms.
• ▸Still consults for clients from that era years later, including a 2025 emergency RAID recovery routed through an ongoing relationship. The incident is in the Rescues record below.

Internal desktop support for four hundred-plus employees, plus support for Pinnacle and Data Centrix. The IT manager's right hand, and dedicated IT for the executive committee.

• ▸Implemented a new helpdesk system that improved ticket tracking and user satisfaction.
• ▸Led an imaging rollout that automated desktop deployment and enforced configuration uniformity.
• ▸Managed the corporate directory: users, group policy, and security.
• ▸Ran morning generator and inverter-room checks and covered warehouse IT.
• ▸Handled hardware diagnostics and repair at distributor level, across thousands of units.

Internal onsite desktop support for three hundred-plus employees, with Active Directory and GPO administration, user training, and documentation.

• ▸Spent a weekend recabling and relabelling the entire server room.
• ▸Helped contain a ransomware scare before it became a crisis.
• ▸Renovated an open-plan office floor in between.

Walk-in clients, hardware and software diagnosis, and retail sales, from chargers to anti-virus packages. Opened up a PlayStation once or twice.

• ▸Learned to explain complex things to people who do not care about the technical details. He still calls it the most useful skill he has.

Deployed and updated virtual-desktop environments across three private hospitals while still in high school.

• ▸Earned a Certificate of Appreciation for the work, at sixteen.

It grew out of the school LAN parties he organised and cabled, started on a TeamSpeak server, and ended on a national stage. It grew to twenty-one teams and roughly one hundred and forty operators, multi-generational and multi-racial, with departments he stood up for recruitment, team management, marketing, and YouTube production.

• ▸Fielded multiple teams across nearly every major title of the era: League of Legends, Dota 2, CS:GO, Call of Duty, Rocket League, StarCraft, Tekken, Battlefield, and Hearthstone. Competed across DGL (later VS Gaming), MSSA, and ACGL, and played on the Coca-Cola Dome main stage.
• ▸Ran a YouTube channel producing tournament footage and highlights.
• ▸Took back-to-back MSSA South African national titles in League of Legends, in 2016 and 2017, earning National Federation Colours from Mind Sports South Africa both years. The 2017 run, at the 31st MSSA National Championships, put GenX Nightwalkers first and GenX Prominence second.
• ▸The people he recruited and led reached the top of South African esports. He handed whole departments to people he had developed, and several of them ran those functions on their own name.

IT consulting for real-estate firms while still in school, for Re/Max, Pam Golding, Century 21, and Jawitz.

Volunteer IT at a school for children with special needs. A month he credits with teaching him patience.

Appeared as an extra in the South African film.